C11 Delivery App
A bespoke delivery management app for one of the world's leading recovery systems brands — replacing Google Forms and Drive with a proper, auditable operation that scales internationally.
C11 are a world-leading provider of recovery systems — ice baths, saunas, and high-value performance equipment shipped to athletes, clinics, and consumers around the world. The product is premium. The delivery operation, until now, was running on Google Forms and Google Drive. Drivers filling forms on the doorstep, photos and signatures dropped into random Drive folders, office staff manually matching them to orders, customers chasing for receipts. With multiple deliveries and locations every week — and high-ticket products in transit — the workflow was a growth bottleneck and a dispute risk waiting to happen.
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Two Audiences
Drivers in the Field
Delivery drivers using the app on a phone — assigned routes, photo capture, signature capture, status updates, and proof-of-delivery all completed in one flow on the doorstep.
C11 Admin & Operations
The office team managing orders, assigning drivers, monitoring live deliveries, generating receipts, and reviewing the full audit trail for every shipment — from a single dashboard.
The Challenge
C11's delivery workflow had grown well past what Google Forms and Drive could safely handle. Every doorstep handover relied on a driver filling out a form and dropping photos into Drive — then office staff chasing it down, matching it to the right order, and emailing the customer separately. With high-value recovery equipment going out by the dozen each week, missing proof, lost photos, and disputed deliveries weren't a theoretical risk — they were a daily one.
Google Forms doing serious work
Drivers filling Google Forms on the doorstep and dumping photos into Drive folders. A perfectly fine spreadsheet stack — completely wrong for high-value, audit-critical logistics.
Delivery proof going missing
Photos and signatures in random Drive folders, hard to match to specific orders. When a customer disputed a delivery, finding the proof was a manual hunt — sometimes unsuccessful.
Customers chasing receipts
No automatic confirmation when a delivery completed. Customers called and emailed asking for proof, and the office team got buried in admin matching forms to orders to inboxes.
Couldn't scale internationally
The workflow held together for low volumes in one country. With international expansion on the table, the operational risk and admin overhead made scaling effectively impossible.
Custom Logistics, Done Right
The brief: build the tool C11 actually needs — a private, role-based delivery management app that handles the entire workflow from order assignment to signed proof-of-delivery to automatic receipt. Built in React for the web and mobile front-end, FastAPI for the backend, and MongoDB for the data store. Every delivery is now logged, photographed, signed, timestamped, and matched to its order — automatically.
Driver mobile + web app
Drivers log in on their phone, see assigned routes, capture photos and signatures on the doorstep, and update delivery status — all in one flow.
Photo & signature capture
Every delivery records photographic proof and a customer signature, attached directly to the order — no more loose files in Drive.
Automatic customer receipts
The moment a delivery is signed off, a branded receipt is sent to the customer and logged to C11's records. Zero office admin needed.
Admin dashboard
Office team assigns routes, monitors live delivery status, reviews proof, and pulls reports — all from a single dashboard. The Google Forms workflow is gone.
Live status updates
Real-time status as deliveries progress — assigned, out for delivery, delivered, signed. Customers and admin stay informed without anyone making a call.
Customer tracking links
Each customer gets a tracking link sent by email/SMS — they can follow their delivery without needing to chase the office for an update.
Order system integration
The delivery app talks directly to C11's existing order system. New orders flow in automatically. No double entry, no manual matching.
Full audit trail
Every delivery is timestamped, photographed, signed, and stored — built to satisfy insurance, dispute, and international compliance requirements from day one.
Platform Engineering
A custom internal app isn't a launch-and-leave product. C11 went live with an ongoing engineering and hosting partnership — the platform gets new features, integrations, and performance improvements as the business scales internationally.
Project Gallery
Driver Dashboard · Live Delivery Status
Deliveries List · Search & Status Filters
Delivery Detail · Full Audit Trail
Secure Driver & Admin Login
The Results
The app replaces a Google Forms + Drive workflow that was actively limiting C11's ability to scale. The promise: zero disputed deliveries, a full audit trail on every shipment, and an operation that can handle international growth without the admin overhead breaking the business. Operational metrics — disputes eliminated, admin time recovered, deliveries scaled — publish here at the 30 and 90-day marks.
📊 Operational metrics — disputes eliminated, admin time recovered, deliveries scaled — publishing here at the 30 and 90-day marks.
From Google Forms to a bespoke logistics platform in one build
Running operations on spreadsheets and Forms?
If your business has outgrown its DIY workflow but proper logistics software costs a fortune — let's build the tool that fits your operation exactly.